Working with insurance pools, CrisisRisk developed the CrisisCoordinator Certification Program™. The CrisisCoordinator e-learning training and certification was designed to familiarize a CrisisCoordinator in each local government entity with the information needed to alert and support leadership before, during, and after a crisis.
Learning to Live a Step Ahead
In today’s world, municipalities, counties, government entities, schools, and businesses experience critical incidents that can escalate quickly into crises before leadership is aware and can intervene. This late notice is a common failure in the prevention or mitigation of crisis consequences and impacts.
This training empowers CrisisCoordinators to recognize emerging crisis warning signs and circumstances, identify the likelihood a circumstance could escalate to a crisis, and alert leadership.
Everyone has a day job. It’s business as usual in that day job. People are focused on performing their job duties and responsibilities as required. A crisis is the furthest thing from business as usual. It is business unusual. Within most organizations, no one is looking for events that may become crises. They are not thinking about circumstances that could change the status quo from business as usual to business unusual. A CrisisCoordinator is the link between the two– business as usual and business unusual.
All crises are not created equal. Your CrisisCoordinator will learn the Crisis ABCs™. The purpose of viewing a crisis through the lens of Anger, Blame, and Concern is to understand the severity of the crisis reaction in order for you to know how to effectively respond. The scope and the extent of the crisis threat is evaluated in terms of Spread, Speed, and Setting.
Everyone has a day job. It’s business as usual in that day job. People are focused on performing their job duties and responsibilities as required. A crisis is the furthest thing from business as usual. It is business unusual. Within most organizations, no one is looking for events that may become crises. They are not thinking about circumstances that could change the status quo from business as usual to business unusual. A CrisisCoordinator is the link between the two– business as usual and business unusual.
All crises are not created equal. Your CrisisCoordinator will learn the Crisis ABCs™. The purpose of viewing a crisis through the lens of Anger, Blame, and Concern is to understand the severity of the crisis reaction in order for you to know how to effectively respond. The scope and the extent of the crisis threat is evaluated in terms of Spread, Speed, and Setting.
Crisis events that trigger these reactions tend to have a greater risk of becoming crises
Anger
Outrageous, Offensive, Shameful, Beyond Belief, Unethical
Blame
Liability, Responsibility, Culpability, Unlawful, Intentional
Concern
Panic, Alarm, Fear, Terror, Dread, Anxiety, Horror, Worry
Crisis
The Curriculum
The CrisisCoordinator curriculum includes a dozen eLearning courses based on years of crisis management experience.
The training courses include learning objectives, animated case studies, subject matter content, interactive decision questions, and quizzes. Additional e-learning training courses will be added over time. Quarterly webinars will address questions, provide lessons-learned updates, and discuss emerging crisis threats. These can be watched live or on-demand. In addition, each year a live virtual crisis exercise will prepare your CrisisCoordinator to recognize events and circumstances and determine the crisis potential.
The Curriculum
The CrisisCoordinator curriculum includes a dozen eLearning courses based on years of crisis management experience.
The training courses include learning objectives, animated case studies, subject matter content, interactive decision questions, and quizzes. Additional e-learning training courses will be added over time. Quarterly webinars will address questions, provide lessons-learned updates, and discuss emerging crisis threats. These can be watched live or on-demand. In addition, each year a live virtual crisis exercise will prepare your CrisisCoordinator to recognize events and circumstances and determine the crisis potential.
As part of the CrisisCoordinator Certification Program, CrisisRisk provides ongoing support through a web portal available only to CrisisCoordinators. This portal serves as an important real time resource and contains:
- Calendar of upcoming CrisisCoordinator events
- Resource tools
- Forms
- Glossary
- LiveBreaking NewsFeed
- Monthly HEADS-UP Newsletter
- Webinar recordings
- New training courses
- Case studies
- Guest speakers
- ASK an EXPERT
- Interactive forum to share information with other Coordinators
CrisisCoordinators participate in live quarterly webinars and an annual virtual crisis exercise.
This Program provides the training and support to empower CrisisCoordinators with the skills to recognize, identify, and alert leadership before circumstances escalate into a crisis.
For more information, visit CrisisCoordinator.com
